Service Line Pulled Off The House

When the overhead service line pulls away from its point of attachment on your house, you're left with a loose, potentially live cable and a lost or unreliable supply. Storms, fallen branches and failed brackets are the usual causes. Sydney Power Group (SPG) is a Level 2 ASP responding 24/7 across Greater Sydney.

Keep well clear of the detached cable and anything it's touching — assume it's live. If it's across an access way, near people, or arcing, call 000 for immediate danger, then call SPG on 0466 125 125.

A Detached Service Line Is Live Until Isolated

The service line carries supply from the network to your home, so a cable that's pulled off the wall can remain live even while dangling. It may still be connected at the pole end, energising the loose section. Don't touch it, don't try to reattach it, and keep it clear of gutters, fences and doorways.

The failure often takes the point of attachment bracket with it, and can damage the consumer mains entry — both need checking.

Reinstating the Attachment

As a Level 2 ASP, SPG is authorised to reinstate the point of attachment and re-terminate the private overhead mains. We make the loose cable safe, repair or replace the bracket and fixings, and re-run the service correctly.

Where the network's span or connection is involved, we coordinate with Ausgrid, Endeavour Energy or Essential Energy to isolate and reconnect your supply.

Reattach and Reconnect Safely

A cable hanging off your house is both a hazard and a supply problem. Keep clear and call SPG on 0466 125 125 now, or book emergency help.

See related help on our storm damage electrician page and the emergency electrician hub.