Privacy Policy

Sydney Power Group Pty Ltd ("SPG", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

When you contact us or request a quote, we may collect:

• Your name, phone number, and email address
• Your property address or suburb
• Details of the electrical work you require
• Any photo or document you choose to attach to an enquiry
• When you submit a form, technical information such as your public IP address, browser and operating system, device type, screen resolution, browser language, timezone, the page and form submitted, and the referrer page

We do not request precise GPS location. We do not currently use an IP geolocation provider, so country, city, ISP, and approximate coordinates are not collected.

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Schedule and carry out electrical work you have requested
• Coordinate with network distributors (Ausgrid, Endeavour Energy, Essential Energy) where required for your job
• Send you job updates, invoices, and compliance documentation
• Improve our website and services
• Review enquiry submissions and help our team respond to them

We do not sell your personal information to third parties.

We may share necessary details with electricity network distributors, subcontractors, or suppliers directly involved in completing your job, and with service providers who help us operate our business (such as hosting or accounting software). We require these parties to keep your information secure and only use it for the purpose we've shared it.

Enquiry details and any attached file are sent through Resend to our business inbox. We also send a copy of the attached file with the confirmation email to the address you provide. Visitor information is included only in the administrative notification, not in your confirmation email.

Visitor and device metadata is stored with the enquiry for 90 days. An automatic cleanup runs every six hours and removes expired metadata from the application database. Uploaded files are processed in memory for email delivery and are not stored in the application database. Copies delivered to email inboxes are subject to the retention settings of those email services and mailboxes.

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of the personal information we hold about you at any time. To make a request, contact us using the details below.

If you have any questions about this Privacy Policy or how we handle your information, contact us:

• Phone: 0466 125 125
• Via our Contact page