Sydney storm season reliably brings a wave of downed lines, fallen branches on service cables, and damaged private poles. Figuring out who's responsible for the repair — and who pays — comes down to a clear boundary most people have never had reason to learn.
The Ownership Boundary
Network-owned infrastructure — the street pole, the main distribution lines, and the point of attachment where the service line meets the network — is the distributor's responsibility to repair, generally at no cost to you. Everything from that point back to your property, including the service line itself in many cases, any private power pole, and your consumer mains, is owner-maintained infrastructure.
What This Means in Practice
If a network pole falls or the main street line is damaged, report it to your distributor (Ausgrid, Endeavour Energy, or Essential Energy) directly — this is not something a private electrician repairs. If your private pole has fallen, or your consumer mains have been damaged by a fallen tree on your own property, that repair is on you, and it requires a Level 2 ASP.
After the Storm
In the aftermath of major storms, network operators prioritise restoring supply at scale before assessing individual private infrastructure. If your outage persists after neighbours' power is restored, it usually means the fault is on your side of the connection. Our emergency callout team assesses storm damage and coordinates repairs on private poles, consumer mains, and switchboards across all of Sydney.
Call us now for a no-obligation quote. Emergency response available 24/7.
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